Privacy Policy

PulsePoint Acupuncture & Wellness Clinic ("PulsePoint", "we", "us") is a Traditional Chinese Medicine and acupuncture clinic located at 8711 Alexandra Rd, Richmond, BC V6X 1C3. This policy explains how we collect, use, disclose and protect personal information through this website, in accordance with British Columbia's Personal Information Protection Act (PIPA).

• Online booking: first and last name, email, phone number, preferred language, area of concern, and an optional booking note.
• Home visit requests: the above, plus service address, city, postal code and an optional access note.
• When you contact us by phone, WhatsApp or email: the information you choose to share.
• Technical information: IP address and basic browser information, used for security, abuse prevention and fixing errors.

The "area of concern" and booking note help us prepare for your visit. They are not used for diagnosis. Please do not include detailed medical history in these fields. Your practitioner will discuss your health with you in person.

To schedule, confirm, remind, reschedule or cancel appointments; to review and respond to home visit requests; to answer your enquiries; to keep business and accounting records; and to keep this website secure. We do not sell your information, use it for advertising, or share it with marketers.

By submitting a booking or request, you consent to the uses described above. You may withdraw consent at any time by contacting us, subject to legal or contractual restrictions. Withdrawing consent may mean we cannot provide a booking.

We use trusted third-party service providers to host this website, store data, send appointment emails and monitor technical errors. They may only use your information to provide services to us. Your information is stored by third-party cloud service providers and may be stored or processed outside Canada, where it may be subject to the laws of that country.

This website does not use advertising or tracking cookies. We use:

• Language preference cookie (pp_locale): remembers your language choice (about 1 year).
• Administrator login cookies: used only by clinic staff signing in to the admin area.
• Booking form storage: while you complete an online booking, your entries are kept temporarily in your browser tab's session storage so they are not lost between steps. This is cleared when you close the tab.

You can delete cookies through your browser settings at any time. The map on our Contact page is a static image. "Get Directions" opens an external map service, which has its own privacy policy.

Links to WhatsApp, map services and other websites are governed by those services' own privacy policies.

We use reasonable safeguards, including encrypted connections, access restricted to authorized clinic staff, and multi-factor authentication for administrative access. No method of transmission or storage is completely secure.

We keep personal information only as long as needed for the purposes described in this policy, including to meet legal, tax and business record requirements. When it is no longer needed, we delete or anonymize it. Copies may remain in backups for a limited time until the backups are routinely replaced.

You may request access to, or correction of, your personal information. We will respond within the time required by law. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca).

Privacy Officer, PulsePoint Acupuncture & Wellness Clinic

pulsepointacupuncture@gmail.com · 8711 Alexandra Rd, Richmond, BC V6X 1C3

We may update this policy from time to time. The "Last updated" date shows the latest version.

This policy is available in English and Traditional Chinese. If there is any inconsistency, the English version prevails.